Terms and Conditions

The information below is covered by UK consumer protection Legislation and English law.

You are deemed to have read and accepted our terms and conditions when submitting your order. We strongly recommend that you also read our delivery information prior to submitting orders for items of furniture

marblecollective.co.uk is owned and operated by Marble Collective Ltd (Number: 14277927 registered in England & Wales) address: 18 Penerley Road SE6 2LQ London, United Kingdom.

When you use this website and or place and order on this website you have agreed to the following terms and conditions and are legally bound by them.

You agree that at any time Marble Collective Ltd and any associated entities may change their service. You further agree that Marble Collective Ltd  shall not be liable to you or any third party for any amendment, suspension, or discontinuation of the service or interruption in access to the marblecollective.co.uk website.

Please send any queries you may have regarding the terms and conditions to info@marblecollective.co.uk

Orders and payment

Marble Collective offers secure, encrypted and password-protected on-line shopping facilities for your peace of mind. The padlock will appear in your top address bar when you are inputting secured information.

We accept credit and debit card payment using the Worldpay secure payment gateway. Your data is dealt with by your bank via this gateway and is 100% secure.

We recommend that you enrol for your bank's card protection scheme such as 'Verified by Visa' or 'Mastercard Secure', which protects your card data with your own password. This prevents unauthorised use of your card details for fraudulent internet purchases.

We only accept payment in British Pound, customers ordering from outside the UK may be charged a surcharge by their card issuing banks for converting Sterling into their local currency, we will not be liable or accountable if this occurs.

If we are unable to fulfil your order either for operational or logistical reasons we reserve the right to cancel your order. In the unfortunate instance of this occurring, you will be notified by email and or phone, as soon as we are aware of not being able to fulfil your order:-your payment will be fully refunded. This includes any pricing errors.

Please note in the case of pricing errors our contract starts post-delivery to you.

When you place and order on marblecollective.co.uk, you are fully responsible for ensuring the details provided in the order are accurate, marblecollective.co.uk will not be responsible for any errors inputted by you. If we become aware of any errors we will contact you as soon as possible for clarification.

Any item that you have ordered is either a bespoke or a made-to-order product. We will contact you either by telephone or email with an expected delivery date and will contact you again when your item is ready to be dispatched.

Bespoke and Made-to-order items will usually be dispatched within 8-12 weeks. You will be kept up to date with your orders progress and of course contacted prior to delivery. Marble Collective makes every reasonable effort to deliver the product(s) within the time frame indicated on the Order, however, said time frames for delivery are approximate and not definitive. Therefore, it is understood that Marble Collective will have no responsibility in the case of delay of the delivery beyond the specified time frame.

We do not accept returns on made to order, custom made or bespoke items as they has been made individually for you. 

If you are ordering from outside the United Kingdom we advise you to check with the rules of your country before placing an order as we will not be responsible if the product is held by customs in your country. We are not responsible for and cannot refund any customs charges that may be levied on your order.

Product Information

Marble and stone are natural products which varies in colour and will contain markings, small holes, fissures and flaws, some of which may be artificially filled and therefore:

i) unless otherwise agreed in writing this is not a sale by sample and no warranties can be offered to match material from a sample and

ii) any subsequent order of the same stone will not come from the same batch; colour and veining differences are to be expected as stone is a natural product.

Selection of material to supply to the Buyer will be at the discretion of the Seller unless agreed in writing to the contrary.

Selection of material by the Buyer from a batch, where agreed in writing will attract a premium cost.

The supply of samples is at the discretion of the Seller and a charge may be applicable.

Tolerances: Thickness calibrations where applicable are subject to a nominal variation of +/- 3mm. Size variation (length & width) has a nominal variation of +/- 1mm. Joint variation has a nominal variation of +/- 2mm, any joint over 1metre in length is subject to variance outside this stated tolerance and is at the sole discretion of the seller. Variance outside this range may occur and the Seller will not be liable unless specifically stated

Due to the unique character of natural stone, images of the Seller’s goods represented on websites or sales literature are for illustration purposes only and not to be relied upon as the basis of a decision to purchase.

Marble and stone are liable to staining. Although it can be impregnated with a substance to increase resistance to staining, it is not stain-proof and cannot be protected against etching from acidic substances. We highly recommend that the material is treated periodically with a similar product to maintain this resistance.

It is for the Buyer to decide if the material is fit for their purpose and no warranty is given by the Seller. We can supply generic test data for all of our stones but the Buyer should arrange testing independently to verify suitability for their own project before they purchase.

We describe all products that are available for purchase on marblecollective.co.uk as accurately as possible on their specific product pages.

While we make every effort to ensure that colours are realistic, due to the constraints of printing and digital reproduction:- as on differing browsers and computer hardware we cannot guarantee an exact colour match. Please be aware that the actual colours on screen may be different to that of your ordered product. It is not possible to guarantee items will have exactly the same colour, shade and pattern or finish as items viewed on the website due to the inherent nature of such products.

We take every care to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging can also vary from what is shown.

Please note that some products require assembly. We can arrange for an assembly service if you so desire.

For more information, please email info@marblecollective.co.uk

Prices

Our prices are displayed on the Website, and are subject to change from time to time.

Delivery

Please see the page on Delivery to understand the services we offer and the relevant charges.

Customers are responsible for providing us with accurate delivery information.

Should a delivery fail repeatedly due to reasons other than faults of our part, we reserve the right to cancel the order. In this instance, we will not be able refund the delivery charge to the customer.

Right to cancel

If you would like to cancel – a made-to-order or bespoke product please contact us on info@marblecollective.co.uk. You have seven (7) working days (“Cooling Off Period”) from the point of order to cancel our Bespoke or made to order Products. Thereafter the order is final and cannot be refunded or exchanged.

Right to return and refund 

Our products are Bespoke and Made-to-order and therefore they are non-returnable as these have been made especially for you.

You have the right to return damaged goods to us and seek a full refund provided that you follow the return process set out on the website and provide us with photographic evidence of the damage. The process has to be finalized within 48 hours after the delivery of the product and please note that we cannot refund goods that have been damaged whilst in your care.

On receipt of parcel from the courier please sign for product stating that you have not checked the package. – signature and then write Package UNCHECKED.

You will need to keep the original packaging if your item has been damaged in transit.

If you would like to alter any aspect of the order, we will attempt to do this for you but may not be able to do so if the item has already entered production.

Data protection

We will take all reasonable care to keep the details of your order and payment secure, as set out in our Privacy Policy. However, in the absence of negligence on our part, we cannot be held responsible for any loss you may suffer if a third-party initiates an unauthorised access to any data you provide when accessing or ordering from marblecollective.co.uk.

You are advised to refrain from using any computer / device to make an order if you suspect of the presence of spyware or virus on it. 

Use of the Product - Data protection

We will take all reasonable care to keep the details of your order and payment secure, as set out in our Privacy Policy. However, in the absence of negligence on our part, we cannot be held responsible for any loss you may suffer if a third-party initiates an unauthorised access to any data you provide when accessing or ordering from marblecollective.co.uk

You are advised to refrain from using any computer / device to make an order if you suspect of the presence of spyware or virus on it. 

Use of the Product - Checking your product + Decorators & Tradespeople

Please note we advise you to not book in a decorator or tradesperson pre receiving your item. Delays, lost parcels and can occur. Under no circumstances will marble collective pay for cost of tradespeople due to delay or any other reason.

We provide sufficiently clear instructions on the assembly and use of our products. If a product requires assembly, we will state on each product page. Full assembly instructions are provided in the box with each product. Marble Collective will not be held responsible for any loss or injury suffered as a consequence of the mis-use of our products.

 This Website

We reserve the right to:

▪   Change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content, or to restrict access to parts or all of the Website without notice;

▪   Modify or withdraw this Website (or any part thereof), either temporarily or permanently, with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;

▪   Change the Terms and Conditions of use from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is the user's responsibility to check regularly to determine whether the Conditions have been changed, and

▪   Change product specifications, product prices, and product availability at any time. All prices and descriptions supersede all previous publications.

Liability disclaimer

Marble Collective Ltd total liability for any claim shall not exceed the price of the goods supplied by marblecollective.co.uk.to the customer.

Marble Collective Ltd shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Marble Collective Ltd by statute. Marble Collective Ltd cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the product description accompanying the product.

We endeavour to check the accuracy of the information on this site. However, we do not warrant that such information will be free of error and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

Force Majeure

We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.

 Jurisdiction

The law of England and Wales governs these terms of use. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against any breach of these conditions in the relevant country.